privacy policy

Last Updated: May 14, 2025

At lighthousevoice, protecting your privacy isn't just a legal requirement — it's a core value. We work with health information every day, and we understand how personal, sensitive, and important that data is. Whether you're a patient managing your health or a physician caring for others, you deserve to know your information is treated with respect and protected with the highest standards.

We design our systems from the ground up with security in mind. We meet and exceed HIPAA requirements and follow modern best practices for data protection, encryption, and access control. That means only authorized people and systems can see the information they are supposed to see — and nothing more.

We do not sell personal or health information for any reason. Period. Your data is used only to provide and improve our services, support your care, and help healthcare professionals do their jobs better.

  • We treat health data with the seriousness it deserves
  • We meet and exceed HIPAA and industry security standards
  • We use cookies only for essential functionality
  • We never sell personal or health information — ever
  • We prioritize transparency, security, and respect

Scope of This Privacy Statement

This Privacy Statement applies to our LIGHTHOUSE health platforms and any other related features, contents, applications, or websites we may offer from time to time (collectively, the "LIGHTHOUSE Services"). This Privacy Statement explains LIGHTHOUSE's information practices, including what information we may collect, how we use it, how we may share it, and what choices you have.

This Privacy Statement is incorporated by reference into LIGHTHOUSE's Terms of Use. We encourage you to review both documents carefully when using the LIGHTHOUSE Services.

Information We Collect

LIGHTHOUSE's mission is to help you manage your health information, and we cannot help you do that without collecting certain information, including personal information about you. "Personal Information" means information that alone or in combination with other information may be used to readily identify, contact, or locate a specific person.

We collect information when you:

  • Create a LIGHTHOUSE account. You may provide Personal Information such as name, email address, and a password.
  • Build your Personal and Health profile. You may choose to provide address, phone number, date of birth, gender, blood type, health conditions, medications, allergies, body measurements, and upload documents such as medical, lab, insurance, and legal records.
  • Add a Family Member. You can manage your family's records in the same LIGHTHOUSE account and may provide Personal Information about them. When you provide Personal Information about other people, you represent that you have the authority to do so.
  • Add a Caregiver. We ask that you provide their name, relationship to you, and an email address. If your Caregiver has their own LIGHTHOUSE account, you may choose to let them see some or all of your information.
  • Link your account to services or devices. If you link your LIGHTHOUSE account to wearables, scales, fitness trackers, or other health monitoring devices, we may collect information related to your use of such services or devices.
  • Request Health Records. We will ask you to provide Personal Information as needed to complete a request form that complies with HIPAA requirements.
  • Seek assistance from LIGHTHOUSE. If you contact us with questions and requests, we may collect information from you in order to assist you.

Use of cookies and other technologies

We use cookies and related tools to provide features and services that enhance your LIGHTHOUSE experience. A cookie is a small text file that may be stored on your device when you access a website. We use cookies to facilitate access to our site and to personalize your online experience. You may refuse or delete cookies by changing your browser preferences. We may also automatically collect information such as IP address, device identifier, browser type, and access times.

How We Use Information We Collect

We use information, including Personal Information, to deliver and improve the LIGHTHOUSE Services. Specifically, we may use information to:

  • Communicate with you. We may send email for informational and operational purposes, such as account management, customer service, and system maintenance.
  • Communicate with others at your request. If you choose to use LIGHTHOUSE to share information with others, we may require names, email addresses, or other contact information.
  • Customize your LIGHTHOUSE experience. We use information collected through the LIGHTHOUSE Services to customize your experience.
  • Organize and analyze your health information. When you share information or we receive it from others, our employees and service providers may review that information to categorize and organize it for you.
  • Provide and improve the LIGHTHOUSE Services. We use information for internal and service-related purposes and may provide it to third parties as necessary to facilitate or improve the LIGHTHOUSE Services.

We may aggregate or de-identify data collected through the LIGHTHOUSE Services and use it for any purpose.

How We May Share Information

We do not rent, sell, or share Personal Information. We do not share your Personal Information with other people or nonaffiliated companies for their direct marketing purposes, unless we have your permission. We may share aggregate or de-identified data with third parties for any purpose.

We may share information, including Personal Information, as follows:

  • With your permission. We may share your Personal Information with third parties when we have your permission or at your direction.
  • When you add a family member or Caregiver. We may share information about you according to your "Sharing Settings" in your LIGHTHOUSE account.
  • With our vendors and service providers. We may share information with vendors and service providers retained to help us provide or improve the LIGHTHOUSE Services.
  • As required by law. We may access, preserve, and disclose your Personal Information if we believe doing so is required or appropriate to comply with law enforcement requests and legal process.
  • In connection with a merger, sale, or other asset transfer. Any information we possess may be shared, sold, or transferred as part of such a transaction as permitted by law.

Your Choices

  • Control who sees your information. Each time you add a family member or caregiver, you get to decide what types of information the person can access. You can change these settings at any time.
  • Modifying your account information. You can review the information you or others have shared by logging into your LIGHTHOUSE account. You can modify or delete any information that you have provided us at any time.
  • Modifying your account settings. LIGHTHOUSE account settings are designed to provide you with control over the information that you share.
  • Closing your account. You may close your account by sending us an email to support@LIGHTHOUSE247.com. After you close your account, you will not be able to sign in or access any of your information.

Information Security

We take steps to ensure that information is treated securely and in accordance with this Privacy Statement. Unfortunately, neither the Internet nor any form of electronic storage can be guaranteed to be 100% secure, and we cannot ensure or warrant the security of any information provided to us. We do not accept liability for any unintentional disclosure.

Data Retention

We will retain your information for as long as your account is active or as needed to provide you with LIGHTHOUSE Services. We will retain and use your information as necessary to comply with our legal obligations, prevent fraud or abuse, resolve disputes, enforce our agreements, or take other actions permitted by law. Anonymous or aggregated information that does not identify you personally may be retained indefinitely.

Children's Privacy

We do not knowingly collect, maintain, or use Personal Information from children under 13 years of age, and no part of the LIGHTHOUSE Services are designed for or directed to children under the age of 13. If you learn that your child has provided us with Personal Information without your consent, you may alert us at support@LIGHTHOUSE247.com.

International Users

LIGHTHOUSE is located in the United States. By choosing to use the LIGHTHOUSE Services or otherwise provide information to us, you agree that any dispute over privacy or the terms contained in this Privacy Statement will be governed by U.S. laws. If you are visiting from the European Union or other regions with laws governing data collection and use, please note that you are agreeing to the transfer of your information to the United States and to processing globally.

Changes to This Privacy Statement

We may update this Privacy Statement from time to time to reflect changes to our information practices. If we make a material change in how we collect, use, or disclose Personal Information, we will make reasonable efforts to provide notice through the LIGHTHOUSE Services and obtain consent as may be required by law.

Contact Us

If you have questions or comments about this Privacy Statement, please email us at support@lighthouse247.com.

LIGHTHOUSEVOICE
Two Embarcadero Center
8th Floor
San Francisco, CA 94111