artificial intelligence
We use AI where it helps. We refuse to use it where it could harm.
In healthcare, the stakes are too high for black boxes. Here's exactly how Lighthouse uses artificial intelligence — and where we deliberately don't.
Where we use AI
Care plan generation
AI helps build individualized education plans based on patient conditions, goals, and preferences. Every plan is reviewed by the provider before activation.
Content personalization
Algorithms select the right education content at the right time, adapting to patient progress and engagement patterns.
Natural language understanding
Voice interactions use NLU to understand patient responses, food descriptions, and health data in natural conversational language.
SMS message parsing
AI interprets incoming text messages so patients can interact via SMS in addition to voice.
Provider insights
AI surfaces patterns in patient engagement data to help providers identify who needs attention.
Where we don't use AI
Medical diagnoses
Lighthouse never diagnoses. We educate, track, and report. Clinical decisions belong to the provider.
Treatment recommendations
We don't suggest medications, dosages, or treatment changes. That's your doctor's job.
Patient-facing medical advice
Everything patients hear is from medically reviewed content libraries, not generated on the fly.
Replacing human connection
AI augments the provider-patient relationship. It never substitutes for it.
Our principles
Transparent
You can see exactly what AI does in your dashboard
Provider-controlled
AI suggests, providers approve
Medically reviewed
All patient content passes human medical review